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Investor Grievance Redressal

Investor Grievance Redressal Policy
Structured Grievance Handling, Resolution Timelines & Regulatory Escalation Pathways
Entity Name: DK FIINSERV
ARN Registration: ARN-133557
EUIN Code: E223074
Designated GRO: Mr. Devendra Kasar
Commitment to Investor Service: At DK FIINSERV, investor satisfaction and ethical conduct are paramount. We maintain a structured, multi-tier Grievance Redressal Mechanism designed to resolve client complaints fairly, transparently, and within statutory timelines governed by SEBI and AMFI circulars.
1. INTERNAL ESCALATION MATRIX (LEVEL 1) STEP 1
Level 1: Grievance Redressal Officer (GRO) — DK FIINSERV
Resolution Window: Within 30 Days

If you have any grievance regarding your mutual fund portfolio, transaction processing, delays in account statements, or service interaction, please submit your formal complaint in writing to our GRO:

  • Grievance Officer Name: Mr. Devendra Kasar
  • Email Address: info@dkfiinserv.com
  • Contact Number: +91 9167555300
  • Office Address: Kailash Industrial Complex, E-301, Veer Sawarkar Marg, Vikhroli (W), HMPL Surya Nagar, Vikhroli West, Mumbai, Maharashtra 400079

📌 Process Note: Written complaints receive an official acknowledgement within 3 working days. Our GRO will investigate the matter and respond with a formal resolution within 30 days of receipt.

2. REGULATORY & INDUSTRY ESCALATION MATRIX (LEVEL 2 & 3) STEPS 2 - 5
Level 2: Platform Level — NJ
Distributor Network
If the grievance is related to platform-level execution or requires intermediary technical support through our primary network partner NJ, it can be escalated accordingly.
Level 3: Respective Asset Management Company (AMC) / RTA
Fund House Desk
If the grievance pertains directly to AMC operational functions (such as NAV miscalculation, dividend credit failure, or redemption processing delays), the complaint can be escalated to the Investor Service Head of the concerned AMC or its primary RTA (CAMS / KFintech).
Level 4: SEBI SCORES Portal (Centralised Complaint System)
SEBI Direct Portal
Investors can register unresolved complaints on SEBI's online portal SCORES (SEBI Complaints Redress System). SCORES facilitates real-time tracking and mandatory regulatory response from intermediaries.
🌐 SCORES Portal: https://scores.sebi.gov.in ↗
Level 5: SEBI Online Dispute Resolution (SMART ODR)
Online Arbitration & Conciliation
If the complaint remains unsatisfied through SCORES, investors can initiate dispute resolution online via the SEBI SMART ODR Platform, involving independent conciliators and arbitrators.
🌐 SMART ODR Portal: https://smartodr.in ↗
3. COMPLAINT REDRESSAL TIMELINES & TAT MATRIX STATUTORY TAT
Escalation Stage Responsible Authority Acknowledgement TAT Final Resolution TAT
Level 1 — Internal GRO (DK FIINSERV) Within 3 Working Days Within 30 Days
Level 2 — Platform NJ Platform Support Standard Desk TAT Standard Desk TAT
Level 3 — AMC / RTA AMC Investor Service Cell Standard Desk TAT As per Fund House Rules
Level 4 — SEBI SEBI SCORES Desk Automated Online Slip Per SEBI Guidelines
Level 5 — ODR SMART ODR Conciliator System Assigned As per ODR Rules

🏢 Directly Reach Our Grievance Desk — DK FIINSERV

We encourage clients to reach out directly to us first so we can quickly investigate and address any service discrepancies:

👤 Grievance Officer: Mr. Devendra Kasar
📧 Direct Email: info@dkfiinserv.com
📞 Phone: +91 9167555300
🏢 Office Address: Kailash Industrial Complex, E-301, Veer Sawarkar Marg, Vikhroli (W), HMPL Surya Nagar, Vikhroli West, Mumbai, Maharashtra 400079
🌐 Official Website: https://dkfiinserv.com/
Effective Date: 1st May 2026 | DK FIINSERV | AMFI Registered Mutual Fund Distributor (ARN-133557) | EUIN: E223074
Published per SEBI Intermediary Regulations and AMFI Grievance Guidelines.