Regulatory Mandate: Pursuant to the SEBI Investor Charter published under Circular SEBI/HO/OIAE/IGRD/CIR/P/2021/583 and the AMFI Master Circular, DK FIINSERV is committed to preserving and enforcing the statutory rights of mutual fund investors while defining clear operational responsibilities.
PART A — STATUTORY RIGHTS OF AN INVESTOR
1. Right to Disclosure and Transparent Product Information
- Right to Access Scheme Documents: The explicit right to receive and review physical or digital copies of the Scheme Information Document (SID), Statement of Additional Information (SAI), and Key Information Memorandum (KIM) before executing any purchase.
- Right to Explicit Risk Transparency: The right to be fully informed about the current SEBI Riskometer level of the scheme, the underlying asset allocation matrix, and the benchmark indices used to measure performance.
- Right to Total Expense Ratio (TER) Disclosures: The right to know the precise Total Expense Ratio charged under both Regular and Direct plans, as well as applicable exit load schedules and statutory lock-in durations.
- Right to Fundamental Attribute Notice: The right to receive advance written or digital notification from the AMC regarding any material change in fundamental scheme attributes, exit load revisions, or merger of scheme options, along with an exit window without exit load.
2. Right to Remuneration and Distribution Transparency
- Right to Full Commission Disclosure: The right to know the exact range and rate of trail commission received by DK FIINSERV (ARN-133557) from various Asset Management Companies for servicing your folio.
- Right to Consolidated Account Statement (CAS) Disclosures: The right to view the exact rupee value of distributor payout made by the AMC on your portfolio within your semi-annual CAS generated by Depositories (NSDL/CDSL).
- Right to Execution Autonomy: The right to execute orders on an execution-only basis without being coerced into advisory contracts, bundled product purchases, or discretionary management agreements.
3. Right to Prompt Processing and Statutory Statements
- Right to Allotment Confirmation: The right to receive transaction confirmation via SMS, Email, or physical slip within 5 business days of transaction processing by the RTA/AMC.
- Right to Timely Redemption Payouts: The right to have redemption proceeds dispatched directly to your registered bank account within statutory cutoff timelines established by SEBI (T+1 to T+3 working days depending on fund category).
- Right to Dividend and Interest Payouts: The right to receive dividend proceeds or debt scheme interest payouts within SEBI-mandated distribution timelines.
4. Multi-Tier Formal Grievance Escalation Matrix
Investors have the absolute right to seek prompt resolution for any service failure, delay, or dispute. If your concern is not resolved at the distributor level within statutory timelines, you hold the right to escalate through official regulatory channels.
| Escalation Level |
Regulatory / Corporate Entity |
Primary Service Channel |
Statutory Resolution TAT |
| Level 1 — Internal |
DK FIINSERV GRO (Mr. Devendra Kasar) |
info@dkfiinserv.com | +91 9167555300 |
Ack: T+3 Days | Resolution: T+30 Days |
| Level 2 — AMC Level |
AMC Investor Service Cell |
Direct AMC Escalation Portal / RTA Service Desks |
T + 15 Working Days |
| Level 3 — Industry Body |
AMFI Grievance Committee |
igro@amfiindia.com | Helpline: 1800-270-7000 |
30 Days |
| Level 4 — Regulatory Portal |
SEBI SCORES Platform |
scores.sebi.gov.in | SEBI Toll-Free: 1800-266-7575 |
Per SEBI Charter Guidelines |
| Level 5 — Online Dispute |
SMART ODR Portal |
smartodr.in (Conciliation / Online Arbitration) |
Per ODR Framework Rules |
PART B — STATUTORY OBLIGATIONS OF AN INVESTOR
1. KYC Compliance and Authentic Documentation
- Mandatory KYC Completion: Investor obligation to complete Know Your Customer (KYC) requirements prior to initiating transactions, providing valid PAN, Aadhaar/Officially Valid Documents (OVD), and proof of address.
- Periodic KYC Updates: Obligation to notify KRA (KYC Registration Agency) or RTA immediately regarding any change in address, bank account details, contact number, or tax status.
- Valid Tax & Regulatory Status: Obligation to ensure FATCA/CRS declarations are correctly submitted for international tax compliance where applicable.
2. Banking and Third-Party Payment Regulations
- Own Bank Account Transactions: Obligation to ensure that all investment funds originate exclusively from a bank account registered in the investor's own name. SEBI strictly prohibits third-party payments.
- Verification of Bank Details: Obligation to verify that bank account details, MICR, and IFSC codes provided in subscription forms are accurate to prevent redemption failure or misdirection of funds.
3. Credential Security and Personal Due Diligence
- Protection of Authentication Credentials: Obligation to maintain strict confidentiality of online portals, passwords, folio numbers, and One-Time Passcodes (OTPs). Neither SEBI, AMCs, nor DK FIINSERV will ever request your private passwords or OTPs.
- Reading Scheme Literature: Obligation to read the KIM/SID and assess personal risk suitability before issuing purchase or switch instructions.
- Nomination Compliance: Obligation to assign valid nominees or submit an explicit statutory opt-out declaration for every mutual fund folio.
PART C — INVESTOR CODE OF CONDUCT (DO'S & DON'TS)
✅ INVESTOR DO'S
- Always verify the ARN (133557) and EUIN (E223074) on transaction forms.
- Ensure nomination details are complete across all active folios.
- Review your Consolidated Account Statement (CAS) monthly for accuracy.
- Submit transaction requests well before AMC statutory cutoff times.
- Update bank account modifications promptly via prescribed RTA forms.
❌ INVESTOR DON'TS
- Never issue cash or blank signed cheques for mutual fund purchases.
- Do not sign blank or incomplete transaction slips.
- Never share single-use passcodes (OTPs) or portal credentials.
- Do not execute investments based on unverified market tips or rumours.
- Avoid making third-party bank transfers for scheme investments.
